How To Allocate Payments To Open A/R Debit Adjustment In Customer Center (Doc ID 2033433.1)

Last updated on JULY 23, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Goal

 On :  7.5.0.10.0 version, Customer Center

There is no provision in Customer Center to allocate payments to open A/R debit adjustment.

STEPS
-----------------------
1) Create a account
2) Create a Account Level debit adjustment of $50
3) Post a payment from Payment Tool (select option in Payment Tool to not allocate Payment Automatically)
4) Now go to Customer Center and click on the Payment tab, then click allocate.

There is no Debit Adjustment displayed to allocate Payment. How to allocate Payment to Debit Adjustment from Customer Center manually?

 

Solution

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