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Proration on Exit of Account Level MRC Product (Doc ID 2033788.1)

Last updated on AUGUST 26, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

An user has created an account level MRC (Monthly Recurring Cycle) product with Proration on both entry and exit set. When inactivating the account, prorated amount is getting refunded. But when inactivating the product using PCM_OP_SUBSCRIPTION_SET_PRODUCT_STATUS (account is Active), prorated amount is not refunded.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Create account level product with MCF (Montly Cycle Forward) with $100 and proration is set
2.  Create deal and plan
3.  Create an account with this plan
4.  Move date forward 2 days 
5.  Inactive the product via testnap like below:
     (In customer Center, there is no option to inactive the this account level deal/product.)

6.  Verify there is no MCF created with negativ impact


Cause

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In this Document
Symptoms
Cause
Solution


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