MSS Issues to Display Drop-down Menus for Connection Hierarchy and Equipment Inventory in Workstation with a Secondary Monitor
Last updated on JULY 19, 2017
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Users reporting problems with secondary monitor in a two-monitor workstations:
a. Connection Hierarchy and Equipment Inventory - when using the secondary monitor, some pop-up menu options are not displayed;
b. Connection Design: in some instances windows are either cut off or display off the screen and users have to scroll to see the details (primarily DLRs/circuit design);
c. ASR -Drop downs do not expand properly on the ASR - Access Service Request window.
Using MSS running on a 2-monitor workstation
1. Open Connection Hierarchy - right click a connection »» popup options are different in the 2 monitors - same problem in both monitors
2. Open Equipment Inventory - right click an equipment »» popup options are different in the 2 monitors - same problem in both monitors
3. Open a connection in Connection Design - CLR/DLR page »» one needs to use the horizontal scroll bar to display the MISC column - same problem in both monitors
4. Open an ASR order and click the expandable fields (>>) »» sometimes it works, other times it does not - same problem in both monitors
The application should display properly in any of the monitors.
WORKAROUND FOR ASR and Connection Design
User needs to change settings for the display: Using a display size of 1920 x 768 all ASR and Conn Design display problems are resolved.
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