Users are Unable to Navigate and Getting "Execution of the Query" Error Messages

(Doc ID 2035153.1)

Last updated on MARCH 29, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.
Not able to login
Multiple Users affected
Running slow, hanging

Symptoms

When attempting to changing pages in the system, attempting to login, system is working slow, or hanging.

Error possibilities and system manifestation of symptoms:
-----------------------
1. engine-id = <Specific Detail>, engine-name = ValidationPageServer, time = <timestamp>
Execution of the query '/userdata/events/eventmaster/getMessageForUserOrderByDate' failed.

2. Submission failed
Evaluation of Pre Function binding page block

3. engine-id = <Specific Detail>, engine-name = /teammembers/teammemberlist, time = <timestamp>
Execution of the query '/userdata/events/eventmaster/getMessageForUserOrderByDate' failed.

4. engine-id = <Specific Detail>, engine-name = /activity/activity_explorer, time = <timestamp>
Execution of the query '/userdata/events/eventmaster/getMessageForUserOrderByDate' failed.

5. Inability to log into system

6. Slow system complaints

7. ORA-01652: unable to extend temp segment by <specific byte> in tablespace <specific>

Changes

A new system was set up: New Initiative, New Server

Cause

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