RPM 12.0: Performance Very Slow When Editing Promotion from Maintain Promotion Screen (Doc ID 2035177.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Retail Price Management - Version 12.0.9.2 to 12.1 [Release 12.0]
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release RPM 12.0.13.
This article will be updated as official patch information becomes available.

In Retail Price Management (RPM), editing a promotion with Buy/Get component types in the Maintain Promotion screen takes an excessive amount of time (from 6 minutes to 60 minutes depending on number of promotion components and items).  Applying and approving these promotions takes a very long time, as well, making the application unusable for business users and impacting overall productivity since users have to wait for the application to respond.


Steps to Reproduce:

  1. Navigate to Promotions > Maintain Promotion.
  2. Find an existing promotion and edit the component.
  3. Observe that the Maintain Promotion screen takes excessive time to respond.

Cause

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