Template Push to Shells Are Not Working, No Start/end Date or Status in History (Doc ID 2035207.1)

Last updated on AUGUST 17, 2015

Applies to:

Primavera Unifier Cloud Service - Version 9.7 and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Template Push to various shells does not work.

EXPECTED BEHAVIOR
-----------------------
When updating a shell or project with a template push, the scheduler will start and the "History..." page will update to show the start date and status. It will show the End date if it is a short job and shows "Finished" date/time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into a Unifier Environment > Go to Company Workspace > Templates > Shells > Projects > Choose a Project > Setup > Business Process > Choose a specific BP > Workflow Setup > File > Update Shells > History...

2. Note that there is a scheduled item but there is no start date/time.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily update shells/projects with a template.

Cause

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