My Oracle Support Banner

Notes Entered For Supplement On EWO Are Not Copied To Service Request Notes (Doc ID 2035779.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


Notes entered for supplement on EWO are not copied to Service Request Notes.
When you supplement an EWO (Due Date, Cancel or Correction), the Supplement History note entered during the supplement is not copied to Service Request Notes.
The only place this note is visible is by searching for the order and viewing the Supp History tab.

This is different from how PSR functions where all Supplement History notes are copied to Service Request Notes.

1. Create an EWO order and assign tasks
2. Supplement Change Due Date and process supplement - enter in the notes
3. Supplement Cancel the order and process supplement. - enter in the notes

4. Verify the Service Request Notes window for the order: neither are recorded.
    Both messages can be found in the Service Request search - Supp History tab.

The logging of notes is inconsistent across PSR and EWO.
This results in confusion for users when attempting to view the history of an order since they have to look in different places for notes depending on whether it's a PSR or EWO.

Tests were conducted in and with the same results.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.