Unable to Run ACP From Client Machine Due to Corrupted Installer File (Doc ID 2036603.1)

Last updated on JULY 26, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Unable to run ACP from client machine with following error after installing ACP patch:


Error
Process Context:
Data Source Type: Agile Instance
Data Source URL: http://agileserver.domain.com:7001/Agile
Data Source User: admin
Data Source Type: Agile Instance
Data Source URL: http://agileserver.domain.com:7001/Agile
Data Source User: admin

Error Context:
Unable to login to Agile.

Error Cause:
Unable to login。 (com.agile.api.APIException)

What is Working
ACP user can successfully login to Web Client through URL: http://agileserver.domain.com:7001/Agile/PLMServlet
Can run ACP from Agile Application Server machine


Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Apply ACP Patch to Windows machine
2. Run ACP export



Cause

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