ZRG3004F: ORA-00600 Internal Error When Processing Claim . (Doc ID 2036711.1)

Last updated on JULY 27, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.1.1 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.1.1 version, Usage

When attempting to directly process a claim in ZRG3004F,
the following error occurs.

ERROR
-----------------------
ORA-600: ORA-00600 Internal error code, arguments: [qcsfbdnp: 1], [B5], [], [1], [], [], [], [], [], [], [], []

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run SYS1124S (ZRG8045E, version 4)
2. ZRG3004F: Process claim
3. ZRG3004F: Notice the ORA message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process claims.

Cause

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