Tool Template Type Not Displaying in Project and Shows "Template Missing" (Doc ID 2039258.1)

Last updated on DECEMBER 28, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 9.0.0.0 to 15.2.0.0 [Release 9.0 to 15.2]
Instantis EnterpriseTrack - Version 9.0.0.0 to 15.2.0.0 [Release 9.0 to 15.2]
Information in this document applies to any platform.

Symptoms

When a project is created, the activity shows the tool template but the type is labeled "Template Missing" instead of the template type name.

Steps to reproduce as administrator:
1. Administration Activity Templates - Edit create move to required tools.
2. Administration Timelines click on the name of the time line
3. In the Knowledge Base and create the tool template with a file attachment
4. Projects - create project with the phase the same
5. create a project that contains the Activity Template with the added tool
6. upload the tool
7. Look at the documents tab for that activity
8. the type shows as "template missing"

Cause

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