ZRG3009S Performance Issue Processing Claims (Doc ID 2039493.1)

Last updated on AUGUST 06, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.3 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.3 version, Usage

ACTUAL BEHAVIOR
---------------
ZRG3009S Performance Issue

The performance of processing paramedical claims (file interface ZRG8032E) is significantly longer than the performance of (in size comparable) claims of other file interfaces. Such as pharmacy or family GP

EXPECTED BEHAVIOR
-----------------------
The processing of paramedical claims should perform the same as the other in size comparable claims.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run ZRG3009S for paramedical claims

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the total processing of claims encounters problems due this issue

Cause

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