'internal error' appears when updating a 'custom review' CRF (Doc ID 2039731.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Symptoms

1) The following error appears in the data entry window when updating and saving a 'custom review' CRF :

Error
The data entry window has encountered an unexpected error and
will shut down. If the problem recurs, please report the following
information for diagnostic purposes:
Log code xxxx, internal error.

ie

2) The generated dump file contains :

#Starting dump of context parameters for failureId: 7531953812
#------------------------------------------------------------------

refids=<REFIDS>16444022,ops$<user>@<DBName>,2271901509752203,null

#------------------------------------------------------------------

Exception Details:IO Exception. Unable to proceed further.
oracle.pharma.rdc.de.exception.FailedOperationException: IO Exception. Unable to proceed further.
    at oracle.pharma.rdc.de.service.dps.DataProviderService.getRdciDocData(DataProviderService.java:230)
    at oracle.pharma.rdc.de.service.dps.DataProviderService.processCommand(DataProviderService.java:238)
    at oracle.pharma.rdc.de.servlet.RuntimeController.doPost(RuntimeController.java:539)
etc

3) The following error is seen in Oracle Clinical when updating and saving the same 'custom review' CRF :

Unexpected error updating RDCM ORA-12899: value too
large for column (actual: , maximum: ) ORA-12899: value
too large for column "RXC"."RDCI_HISTORY".
"TRANS_TYPE" (actual 16, maximum: 15) ORA-06512: at
"RXC.CRFUSERSTATUS",LINE 1140 ORA-06512: at
"RXC.C

ie

Cause

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