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Shifts Not Created In Real Time Scheduler Due to Maximum Number Of Shifts Reached In MWM v1.4.5. (Doc ID 2040282.1)

Last updated on MAY 11, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.5.22 and later
Information in this document applies to any platform.

Goal

Some shifts are created in the system and not getting created by Real Time Scheduler.
Error message in the log is

717727: <SCHID> 15/06/15 11:32:54.05 send SWITCH.3348 0021:1045279 >>ERROR|||SHIFT||||<MISC_ID>||||unable to add shift; Can not exceed the MAXIMUM of shifts<<
717728: <SCHID> 15/06/15 11:32:54.05 send GUI.3476 0023:1187274 >>ERROR|||SHIFT||||<MISC_ID>||||unable to add shift; Can not exceed the MAXIMUM of shifts<<
717729: <SCHID> 15/06/15 11:32:54.05 ERROR: (unable to add shift; Can not exceed the MAXIMUM of shifts) generated in gen\src\hipgen\rcv_Shift.c at line 471
717736: <SCHID> 15/06/15 11:32:54.05 send SWITCH.3348 0021:1045281 >>ERROR|||SHIFT||||<MISC_ID>||||unable to add shift; Can not exceed the MAXIMUM of shifts<<


Is there a way to increase the MAXIMUM number of SHIFTS from 8192 to a higher number? And if yes, what is that number and what is the optimal #?
 

Solution

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