CSC Presenting a Blank Screen, Error in Log: RequireLoginServlet Invalid session. Redirecting to login page for request (Doc ID 2040317.1)

Last updated on AUGUST 13, 2015

Applies to:

Oracle Commerce Service Center - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

Agents working in CSC are getting blank screens and/or errors. If the user logs out and logs back in the issue is resolved.

Two of the errors that have been seen in the CSC UI are below, though there may be others:

 

Changes

Agent took a break from working in the CSC and the application server's session expired.

After the session expires, the Profile has no 'user' repository item reference in its 'dataSource' property. Properties such as email are defined in the user repository item, but they are not defined in atg.userprofiling.Profile. This is why the properties are unavailable after a session expiration.

Cause

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