MetaSolv Solution Client Application (tbs.exe) Runs But Does Not Open Window (Doc ID 2041952.1)

Last updated on OCTOBER 06, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The MetaSolv Solution client application (tbs.exe) does NOT open correctly after entering valid information in the "Logon to Oracle Communications MetaSolv Solution" window. The application appears to successfully login and displays on the Windows Taskbar as minimized, but it cannot be maximized so the user is unable to access it.

STEPS
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The issue is intermittent

1. Launch the MetaSolv Solution application

2. Enter valid User ID, Password and Application Server information in the "Logon to Oracle Communications MetaSolv Solution" window

3. Click OK and the application displays on the Windows taskbar as if it were minimized, but it cannot be maximized.


BUSINESS IMPACT
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Due to this issue, affected users are unable to access the application.

Cause

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