RTLOGs Are Not Generated for Transactions That Include Price Promotion Items

(Doc ID 2041967.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4.8 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), RTLOGs are not generated for transactions involving Price Promotion items.


Steps to Reproduce:

  1. Log in to Back Office.
  2. Select Pricing Tab -> Price Promotion.
  3. Create a Price Promotion (Example: Test_RTLog) for any item along with any promotion type (Percent off, Amount off, Fixed Price) and save the promotion. 
  4. Now log in to POS and scan the same items for which the promotion was created in Step 3. 
  5. Complete the sale.  The below receipt prints with the promotion applied.

 

Cause

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