Automated Task Not Processing Responses While Executing In AmendDo Mode (Doc ID 2042493.1)

Last updated on MARCH 28, 2019

Applies to:

Symptoms

OSM version 7.2.2.3.13.769 and automated task executing in amend_do mode are not processing the responses received from WebLogic queue.

Amendment failed with bellow error:

<19-Feb-2015 1:43:30,142 EST PM> <INFO> <0.0/om:on-COM_SalesOrderFulfillment-COM_SalesOrderFulfillment-state_change> <ExecuteThread: '12' for queue: 'oms.automation'> <Creating automation plugin [class oracle.communications.ordermanagement.automation.plugin.XQueryReceiver] jndi[/automation/plugin/internal/orderNotification/OracleComms_OSM_O2A_COMSOM_TypicalSolution/2.0.1.0.0/om:on-COM_SalesOrderFulfillment-COM_SalesOrderFulfillment-state_change] built using SDK version [7.2.2.3.1]>
<19-Feb-2015 1:43:30,753 EST PM> <INFO> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.automation'> <Removed order /31 from historical order cache >
<19-Feb-2015 1:43:30,891 EST PM> <INFO> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.automation'> <Loading order /31 into historical order cache.>
<19-Feb-2015 1:43:31,948 EST PM> <ERROR> <amendorder.AmendOrderMDB> <ExecuteThread: '13' for queue: 'oms.automation'> <Failed to process amendment for order ID [31] amendment order ID [35]>
java.lang.NullPointerException
at oracle.communications.ordermanagement.orchestration.execution.OrchestrationPlan.findDataChangeDependency(Unknown Source)
at oracle.communications.ordermanagement.orchestration.execution.impl.e.f(Unknown Source)
at oracle.communications.ordermanagement.orchestration.execution.impl.e.c(Unknown Source)
at oracle.communications.ordermanagement.orchestration.execution.impl.e.c(Unknown Source)
at oracle.communications.ordermanagement.orchestration.execution.impl.e.a(Unknown Source)
at oracle.communications.ordermanagement.orchestration.execution.impl.e.a(Unknown Source)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.