Demantra login page says "This page or file is not allowed to be viewed" Log file shows Error in "commonInclude.jsp" at line 16: The type java.util.Map$Entry cannot be resolved. (Doc ID 2042745.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

We have installed new demantra instance for 12.2.4.1, and deployed the war file on weblogic 10.3.6 server. Deployment went successfully but the login page says "This page or file is not allowed to be viewed" when we try to access URL. please advise:

log file says below error :
-------------------------------------------------------------------------------------------------------------------------------------------
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate
Cookie: ADMINCONSOLESESSION=qbPYV1gBffT28LClXq6lnBpQ3LZy6P8yt10dgzTfr3v0JXvpgxyb!540169549; JSESSIONID=VKhQV1pHMh837yfcWSWsyksX3nPCkdm8hpLgrpyKs02Sp7GvRVG8!-1916536679
Connection: keep-alive

]] Root cause of ServletException.
weblogic.servlet.jsp.CompilationException: Failed to compile JSP /common/loginarea.jsp
loginarea.jsp:2:18: Error in "commonInclude.jsp" at line 16: The type java.util.Map$Entry cannot be resolved. It is indirectly referenced from required .class files
<%@ include file="../common/commonInclude.jsp" %>^M
^---------------------------^

at weblogic.servlet.jsp.JavelinxJSPStub.reportCompilationErrorIfNeccessary(JavelinxJSPStub.java:226)
at weblogic.servlet.jsp.JavelinxJSPStub.compilePage(JavelinxJSPStub.java:162)
at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:256)
at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:216)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:244)
at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:416)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:327)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
----------------

we have verified 1.8.0.45 is certified version with demantra 12.2.4.

Cause

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