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CDI Not Showing Crewshifts Due To Not Allowed Service Class Configuration (Doc ID 2042792.1)

Last updated on AUGUST 14, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.2.0.3.2 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Goal

On : 2.1.0.5 version, Common Dispatcher Interface

CDI not showing Crewshifts

When loging in as a dispatcher to a Service Area, ideally the crewshifts for that service area should be displayed. However, on few occasions, we are not able to see the Crewshifts.
On the Dispatch Areas, we have added 2 Service classes; a) Smart Meter Operations; b) Meter Operations.
  
Since Meter Operatives should not get Smart Meter Jobs and vice versa, the Crewshift has been updated by populating the Not Allowed Service Class.  This seems to be causing the issue.
 

Solution

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In this Document
Goal
Solution


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