JMASTER Doesn't Take New Task For Processing (Doc ID 2043610.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1.498.b6


ACTUAL BEHAVIOR
---------------
There are a few hundred tasks ready to be worked by the Background Processor. Job Master (jmaster.exe) appears to only work a couple of them to process at a time, but not in every refresh.


EXPECTED BEHAVIOR
-----------------------
Job Master (jmaster.exe) should process tasks in every refresh if ready.


STEPS
-----------------------
Issue cannot be recreated at will.


BUSINESS IMPACT
-----------------------
Due to this issue, tasks are not completed in a timely manner. The Job Master must be closely monitored and restarted often.

Cause

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