ZRG8225I: Claim Error 0770:(EI) Incorrect For Known UZOVI (Doc ID 2044165.1)

Last updated on AUGUST 14, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.4 version, Usage

When attempting to import and process a claim with ZRG8225E, Version 1,
the following claim error occurs.

ERROR
-----------------------
'0770:(EI) This document is intended for another insurance company (#1#)'
This error should not be raised since the given UZOVI number in the claim file is present in OHI BO.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run ZRG8225I

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process these claims anymore.

Cause

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