'An unexpected exception occurred' Error Is Seen When a Serialized Item Is Scanned or Manually Entered on the Sell Item Screen (Doc ID 2044297.1)

Last updated on AUGUST 20, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS), when attempting to scan or enter a serialized item on the Sell Item screen, the following error occurs:

Steps to Reproduce:

  1. Select F3 POS.
  2. Enter a serial number.
  3. The message above appears.


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