Rating Analysis Tasks And Notifications Sent Repeatedly (Doc ID 2044337.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Knowledge - Version 8.5 to 8.5.1.5 [Release 8.5]
Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

When setting up a batch job to generate tasks and notifications for Rating Analysis, IM will send notifications when the specified number of feedback items are received and the threshold is met. After the task is cleared or the content was updated, even if no new feedback was received, IM will send a new notification when the batch job is executed again, instead of waiting to receive new feedback to reach the threshold specified in the job definition. This means that document owner will receive these notifications in perpetuity, until the percentage of desirable answers increases.

Cause

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