ORA-00001: unique constraint (AACG.GRC_PERSP_ITEM_TL_U1) violated error during upgrade From 8.6.4.6000 To 8.6.4.7000 (Doc ID 2044504.1)

Last updated on AUGUST 25, 2015

Applies to:

Oracle Application Access Controls Governor - Version 8.6.3 and later
Information in this document applies to any platform.

Symptoms

On : 8.6.3.6036 version, Install, Migration, Upgrade

Customer upgrades GRC application from 8.6.4.6000 to 8.6.4.7000. While doing the upgrade facing below error in the grc.log which causes application server not to initialize.

ERROR
-----------------------

2015-08-10 12:22:43,216 ERROR [Thread-2] DBConfigManager:1010 Error
java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (AACG.GRC_PERSP_ITEM_TL_U1) violated
..
2015-08-10 12:23:17,782 ERROR [Thread-2] DBConfigService:380 Schema initialization failed with error:Unknown Error in the installation/Updating the Schema


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade GRC 8.6.4.6000 to 8.6.4.7000.
2. After upgrade launch the application.
3. Check the grc.log file.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upgrade GRC application to 8.6.4.7000.

Cause

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