ZRG2202F: FRM-40735/ORA-06533 When Adding Multiple Unentitled Products to a Family Member (Doc ID 2045175.1)

Last updated on SEPTEMBER 14, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 10.14.1.3 version, Usage (Policy)

ZRG2202F: When attempting to add multiple products to a family member who is not entitled for these products,
the following error occurs.

ERROR
-----------------------
FRM-40735: WHEN-BUTTON-PRESSED trigger caused unhandled exception ORA-06533


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In ZRG2013F (Group Branded Product), tab control, make sure that at least 2 products are not permitted for family members
2. ZRG2201F: Add a policy for this group contract for only the policy holder and finalize this policy
3. ZRG2202F: Modify this policy => add a family member in tab insured and add the 2 products using button 'Add selected'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not getting the correct error message explaining why the family member can not receive thos products, this is confusing.

Cause

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