Details Required when Logging an Oracle Utilities Customer Self Service (OUCSS) Service Request (Doc ID 2046078.1)

Last updated on OCTOBER 17, 2019

Applies to:

Purpose

When reporting Service Requests (SRs) for any issues with OUCSS, it is necessary to provide Customer Support with steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem.  This detail is needed in conjunction with all applicable log files, configuration files or traces detailed below.

Collecting the artifacts from all OUCSS components is generally required to ensure an accurate and efficient investigation.  While some artifacts may not be required for certain problems, it's not always clear which logs can be omitted therefore, we recommend that all logs be gathered at the time of logging an SR to ensure they are available if needed.

Scope

 This bulletin is recommended for consideration by anyone logging a service request for OUCSS.

Details

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