Last updated on JUNE 12, 2017
Applies to:Oracle Insurance General Agent - Version 126.96.36.199 and later
Information in this document applies to any platform.
*** Checked for relevance on 12-June-2017***
Some email letters are failing with the following error; regular printed letters are going out with no issue.
Error Type:MAPI error
Location in source:TCSMAPI.cpp (272)
Source Line:spMAPISession->OpenMsgStore(NULL, pstResultRowSet->aRow.lpProps.Value.bin.cb, (ENTRYID*)pstResultRowSet->aRow.lpProps.Value.bin.lpb, NULL, MAPI_BEST_ACCESS | MDB_NO_DIALOG | MDB_WRITE, &spMsgStore)
Error message:Unable to open the default Message store
MAPI error: 2147746065
Params: [ AIMS004CGXG AIMS006WKYW email@example.com 615xxxxxxx AIMS004CGXH AIMS006VIHS AIMS006VIHS]
Info extracting error: State=28000 ... , code=18456
[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'SA'.
The issue can be reproduced at will with the following steps:
1. Case manager completes an activity with a letter attached whose recipient receives letters via email
2. Letter does not send; tcslog displays error above.
The issue has the following business impact: agents/inscos are not being notified as to updates on their cases.
Due to this issue, users cannot provide updated information to agents, insurance carriers, and other partners.
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