Tender Types Not Available for a Retrieved Return Transaction (Doc ID 2046285.1)

Last updated on AUGUST 24, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.4.x, tender types are not available for a retrieved return transaction.


Steps to Reproduce:

  1. Create a sale transaction and tender with 2 tender types (ex. cash and credit/debit).
  2. Return the transaction from step 1.
  3. Click Tender,  (Tender types possible shown: Cash, Mail Bank Check, Credit, Gift Card, Store Credit)
  4. Instead of completing the transaction, go back and suspend the current transaction.
  5. Retrieve the suspended transaction.
  6. Click Tender.  No tender options are available - the screen displays the balance due and "Press Next for cash refund".

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms