FIN2008S: Receivables With Amount 0 Selected More than Once (Doc ID 2046386.1)

Last updated on AUGUST 21, 2015

Applies to:

Oracle Health Insurance Disbursements and Collections - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.4 version, Usage

When attempting to run FIN2008S,
the following error occurs.

ERROR
-----------------------
Receivables with no open amount that were already selected for first collection, are selected again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. FIN2008S: Generate collection order for type group invoice
2. FIN2101F: Create a reverse entry for receivable X
3. FIN2001F: Remove third party payer for receivable
4. FIN4001F: Connect the collection order to the daily statement
5. FIN2101F: Undo the reverse entry for receivable X
6. FIN2001F: See that there is no open amount left for receivable X
7. FIN2008S: Generate collection order for type giro
8. FIN2009F: See that receivable X is again selected for first collection with amount 0
9. FIN2078R: Create output for giro collection order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the receivables out of the loop.

WORK-AROUND
-----------------------
FIN2001F: Block receivables for further collection and/or dunning.

Cause

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