ZRG4011S - Rollback of Renewal Group Contract Has no Effect (Doc ID 2046489.1)

Last updated on AUGUST 23, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 10.14.2.4 version, Usage (Policy)

ACTUAL BEHAVIOR
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After script ZRG4011S 'Rollback renewal group contract' has no effect
Situation: The broker of group 4262 on environment ACN1 had to be changed using a "bulk modification Broker".
Because it involves a broker collection and year payment I tried to roll back the renewal of the entire group contract with Script 396976.
The messages indicate that the rollback of the renewal is successfully processed (excluding one policy):
In the policy notice it can be seen that no new line was created with reason "rollback of renewal."
The top two lines are created by the bulk modification.
No mention is made of the other policies, while for none of the policies the renewal is rolled back.


EXPECTED BEHAVIOR
-----------------------
The renewal of this group must be rolled back.
OHI should display all batch request messages that apply.
In this situation nothing is rolled back so had for each policy, a message should appear and why this is or is not executed.


BUSINESS IMPACT
-----------------------
The renewal cannot be rolled back for the group.
No reports are given after running the script which would indicate that this is not carried out.
The modification cannot be performed correctly.

Cause

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