Task Emails Are Not Properly Updating Business Processes
(Doc ID 2046496.1)
Last updated on OCTOBER 02, 2020
Applies to:Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.
This document will assist in resolving an issue of when users attempt to forward Business Process (BP) records through the workflow by using 'Approve', 'Reject', 'Return', or other active links in Task Emails, the BP records are not being updated according to the chosen response.
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In this Document
|Cause 1 - Customer viewed Inbound Unifier Email account(s) to check the emails and/or opened the emails.|
|Cause 2 - The same Unifier Inbound Account was used for both staging and production.|