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Task Emails Are Not Properly Updating Business Processes (Doc ID 2046496.1)

Last updated on MARCH 30, 2018

Applies to:

Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.

Purpose

This document will assist in resolving an issue of when users attempt to forward Business Process (BP) records through the workflow by using 'Approve', 'Reject', 'Return', or other active links in Task Emails, the BP records are not being updated according to the chosen response.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Cause 1 - Customer viewed Inbound Unifier Email account(s) to check the emails and/or opened the emails.
 Cause 2 - The same Unifier Inbound Account was used for both staging and production.


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