Authentication Error launch the Mobile Client After Upgrade to 9.3.4 (Doc ID 2046497.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Authentication Error launch the Mobile Client

Error: Authentication Error
Server is not reachable at the specified address. Contact the Administrator for help.

FACTs:
web client to open any ECO
iOS: 8.3 iphone
a cluster environment with LB setup

Mobile successfully login message as below:
Agile PLM Mobile
PLMMobile 3.0 installed successfully. Deployment details...
Connection State : Success
Property Value
Supported PLMMobile Clinet Versions 1.0,2.0,3.0
Minimum Required Agile Version 9.3.2
Validation URL Session Preferences

Changes

 Upgraded to 9.3.4

Cause

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