PromotionTools Error Logged Without Full Exception Stack Trace and Error: An exception occured while trying to retrieve the active promotions on user profile. java.lang.NullPointerException (Doc ID 2046535.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Platform - Version 11.0 to 11.0 [Release 11]
Information in this document applies to any platform.

Symptoms

The Oracle Commerce server frequently reports an error:

This exception indicates that a null profile was provided to the component, but it isn't possible to identify a situation or a pattern of occurrence for this event because the full exception stack trace is not included. 

Cause

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