Incorrect Error Message When Trying to Over Tender a Return Transaction (Doc ID 2047001.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1.1 to 14.0.3 [Release 14.0]
Information in this document applies to any platform.

Symptoms

In a Return/Refund transaction, if the tender amount is modified to a higher value, on pressing Tender button, below error message is shown, which is incorrect.

Instructions to Re-create:

1. Perform a return with receipt transaction.
2. In the tender options screen, override the amount to a higher value than the original return amount.
3. Press Cash.
4. This inaccurate message appears: “Overtendering a Redeem is not allowed”.

Cause

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