While Performing Item Lookup, POS Search Results Contains Blank Fields For Item Color And Size (Doc ID 2047087.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1.1 and later
Information in this document applies to any platform.

Symptoms

While conducting a lookup for any item that has a color or size, the color and size fields are blank. However, in the description field, the size and color are displayed, but not in the color or size fields.

Steps to Reproduce:

1. Login to Point Of Service(POS) and go to Item Lookup.
2. Select Advanced Search.
3. Select Item Size from the List of values and click on Next. 
4. Items List with the selected Size displayed.
5. Then select an item from the list and click on F3 - Detail.
6.  Size field is empty.
7. Observe that same issue with the Item color field also.

However, from Back Office(BO) application with search for the item(having Size/Color),one can see that BO displays the size and color correctly for the item.

Cause

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