Units Sold Count Is Incorrect for Transactions Retrieved Through Search By Customer (Doc ID 2047380.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4.8 and later
Information in this document applies to any platform.

Symptoms

Units sold count is incorrect during return for transactions where items were removed during the original sale.

Steps to Reproduce:

1. Ring an item, link transaction to customer and complete with cash tender.
2. Ring an item 6 times, delete 2 of them, link transaction to customer from step #1 and complete with cash tender.
3. From Sell Item screen click (F2)Return --> (F2)Search --> (F2)Customer -- Enter customer id from step #1 , press Enter/Next to continue with search.
4. Note that in the results returned , the Units Sold is displayed as 6 for the transaction completed in step #2, it should be 4.

Cause

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