Blank Page when opening Files using Unifier Viewer (Doc ID 2047646.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Unifier - Version 9.13 and later
Information in this document applies to any platform.

Symptoms

When opening attachments in Unifier via double-click, a blank page opens.
Downloading attachments works correctly.
In user preferences, the default viewer is "Unifier viewer"

EXPECTED BEHAVIOR
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Users should be able to see the files in Unifier when double-clicking on them.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login into Unifier
2. Navigate to a Business Process record that has attachments
3. Click on the Attachments link
4. In the new page double-click on an attachment
5. Notice that the View File page is blank


Cause

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