Payments for Closed Accounts (In Secondary Schema) Not Getting Posted to Payment Suspense Management Account (Doc ID 2047764.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Goal

Qn1: On 7.5PS8 Multi schema (Schema 1,2,3 & 4 ) environment , Payments for Closed Accounts (in Secondary Schema) not getting posted to Payment Suspense Management (PSM) account.

All the payments (belonging to all the schema) are posted via custom MTA application which uses Primary CM (only configured in Primary BRM Server). The flow internally calls OOB PCM_OP_PYMT_COLLECT.

Payment for the Closed Account for schema 1 (Primary) are posted to PSM account but for the Payment belonging to accounts in secondary schema it fails and is not getting posted to PSM account. Why?
 
Qn2: Can you please clarify if an account is not found in all the schemas then the payment account is posted against suspense account in which schema? Does it take a random schema?
 
Qn3: The documentation says Adding Multischema Support in Payment Processing
Recycle the suspended payments to one or more customer accounts residing in multiple schemas by using Payment Center. For example, if you are connected to schema 1, you can use Payment Center to recycle payments from the payment suspense account set up for schema 1 to customer accounts residing in different schema's.

It says that you have to recycle the payment from PSM account setup in schema 1 to all the accounts in secondary schema's.
How will CSR knows that the payment is there suspended in the secondary schema? All the config needs to be in the primary schema only as per the multi schema rules, please clarify.

Qn4: How will CSR knows whether his suspense payments is in which schema and he has to log on to that schema? As per the customer it is all under the single schema and not under multiple schema.
 

Solution

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