'Unexpected Exception Occured' Error Is Seen During Layaway Initiate When Same Serial Number Is Scanned in ORPOS (Doc ID 2048081.1)

Last updated on SEPTEMBER 11, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), when attempting to add the same serial number more than once in a Layaway Initiate transaction, the following error occurs:



Steps to Reproduce:


Pre-Requisites: POS is integrated with Store Inventory Management (SIM), and IMEIEnabled is set to 'True' in the application.properties.

1. Click on Transaction button.
2. Click on Layaway button.
3. Click on New button.
4. Link a Customer.
5. At Layaway Item screen, scan a Serial Number. Item is added to the transaction.
6. At Layaway Item screen, scan the same Serial Number again.  Note the error.

Cause

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