Receipt Paper Is Cut Prematurely During Printing of Bill Payment Summary Report (Doc ID 2048897.1)

Last updated on AUGUST 27, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), the receipt paper is cut prematurely during printing of the Bill Payment Summary report.  Furthermore, the receipt paper is NOT cut as expected at the conclusion of printing.   


Prerequisites:

  1. Printer must be connected and online to register.
  2. A couple of bill payment transactions have already been executed on the register.


Steps to Reproduce:

  1. Select F4 Admin and log in.
  2. Select Manager.
  3. Select Reports.
  4. Select F9 More.
  5. Select Bill Pay Summary.
  6. Select Print.
  7. Bill Pay Summary report is printed partially and the printer cuts the paper before completion.  Remaining bill payment summaries are printed on the next page. When the next page completes printing the summary, the printer does not cut the paper automatically. It is expected that the bill pay summary report is printed fully on a paper and then the printer will automatically cut the paper in the correct location.

Cause

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