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MPOS-AJB Connection Is Not Re-established When Resuming Application, Resulting in PIN Pad Cable Error (Doc ID 2049125.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

The MPOS-AJB connection is not re-established when resuming the application, resulting in a PIN Pad Cable error.


Steps to Reproduce:

  1. Launch a newly installed MPOS application on IPad.
  2. Confirm that the AJB connection is established.
  3. Log in using valid user credentials. 
  4. Select POS. 
  5. Enter an item (e.g., 4321).
  6. Select Pay > Credit/Debit. 
  7. Press Cancel on the pinpad of the sled. 
  8. Press Back on the Payment Error screen. 
  9. Lock the iPad and unlock.   Alert indicates that the transaction was cancelled, which occurs as applications are switched.  Select OK.
  10. Log in to POS. 
  11. Enter an item and select Pay > Credit/Debit. 
  12. Payment Error screen with 'Authorization is offline' message is seen. 
  13. [Esc]ape back and select Credit/Debit. 
  14. Now a swipe message appears on the sled and the transaction is completed.
  15. The following is seen in the FipayEPS.log:    

CHECK PIN PAD CABLE

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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