Manager Override Button Is Enabled When Not Required With 'Return With Receipt' Flow in a POS to ORRM Integrated Environment (Doc ID 2049208.1)

Last updated on SEPTEMBER 03, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

If the Return Message from Oracle Retail Returns Management (ORRM) is 'Denial with No Manager Override', the F2 Manager Override button is enabled on the Return Response screen in Oracle Retail Point of Service (ORPOS).  It is expected that the F2 button would be disabled in this case, as there is no reason for the Manager Override button.


Steps to Reproduce:

  1. Set up a condition for Denial for a DefaultReceipted Policy.
  2. In ORPOS, log in as 'pos' and Select F2 Return.
  3. Select F3 No Receipt.
  4. Enter an item whose amount is more than 100.
  5. Select reason code.
  6. Select F6 Tender.
  7. On the Return Response screen, select the line item and F2 Manager Override.  Note that nothing changes.
  8. Select Enter and the transaction completes without allowing the returns, as per the rule.

Manager Override button in step 7 is enabled, when it should not be.

Cause

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