User Is Unable to Enter More Than Three Digits in Exception Counter Field in Returns Management (Doc ID 2049209.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Oracle Retail Returns Management - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Returns Management (ORRM), the 'Change customer exception count to' field on the Customer Exceptions screen allows only 3 digits to be entered, whereas the system clearly supports the display of additional digits (as seen when the counter increments the value so it goes beyond 3 digits).

Steps to Reproduce:

  1. Log in to ORRM
  2. Select Return Tickets and seach by customer ID
  3. Select a return ticket from the result list and click on the customer positive ID link
  4. On the Customer Exceptions screen, under 'Cumulative Exception Counter Override' section, note that the 'change customer exception count to' field allows entry of only 3 digits.



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