Bug 20800428 - ZRG4010S - Reports 'QMS-0102 INTERNAL ERROR With Message Code -20998'. (Doc ID 2049424.1)

Last updated on AUGUST 28, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.1.4 to 10.15.3.0 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On : 10.14.1.4 version, Service

When running the ZRG4010S script, the following error message occurs:


ERROR
-----------------------
QMS-0102
INTERNAL ERROR: No message text can be found for message with message code -20998 for language with language code nl-NL.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On policy no. 5308797 the following change was made:
- change collection frequency: Year -> month payment
- Group contract change from 900341 to 101075.

2. Execute the ZRG4010S script:
 - On production run on 31-01-2015
- Through scripting number: 63452


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users unclear of why the reversal failed.

Cause

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