Letters in Print Utility hang. (Doc ID 2049715.1)

Last updated on AUGUST 28, 2015

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.

Symptoms

On : OIGA 8.2.0 version, Core System

ACTUAL BEHAVIOR
---------------
The letters in Print Utility hang. They show up in the queue and never print.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start Print Utility
2. Letters hang

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print GA correspondence from the Print Utility module.

Cause

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