Unable to Upload or Download Documents From Document Manager

(Doc ID 2050103.1)

Last updated on JULY 11, 2017

Applies to:

Primavera Unifier Cloud Service - Version and later
Primavera Unifier - Version and later
Information in this document applies to any platform.


On : 15.1

In Internet Explorer, browser crashes when attempting to to upload or download a document in Document Manager

In Chrome, window is blank and shows error "does not support this plug in".

When uploading or downloading files to the Document Manager the files should process without incident.

The issue can be reproduced at will with the following steps:
1. Log in to Unifier
2. Navigate to document manager
3. Select file to download
4. Internet explorer and Chrome present a blank Unifier screen.


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