Error: "Please Use Internet Explorer Version 6.x or 7.x to Access This Application" or "Your Session Has Timed Out and You Have Logged out..." When Logging Into Instantis EnterpriseTrack (Doc ID 2050349.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 7.0 to 7.0.7 [Release 7.0]
Instantis EnterpriseTrack - Version 7.0 to 7.0.7 [Release 7.0]
Information in this document applies to any platform.

Symptoms

When attempting to log into Instantis EnterpriseTrack, as a user and as an administrator the following error occurs.

User account
Your session has timed out and you have logged out of <<Instantis EnterpriseTrack>>.
Click here to log back in

Admin Account
Login Error. Please correct the errors shown below, and try again.
Please use Internet Explorer version 6.x or 7.x to access this application

Cause

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