ASAP NE Unresponsive

(Doc ID 2051678.1)

Last updated on JANUARY 19, 2017

Applies to:

Oracle Communications ASAP - Version 7.2.0 to 7.3.0.0.0 [Release 7.2 to 7.3.0]
Information in this document applies to any platform.

Symptoms

Work Orders are stuck at the In Progress state for an NE in ASAP, and the pending queue is growing significantly. We tried asap_utils option 10 to disable/enable the NE, but it doesn't do anything. Messages are still stuck. Backlog is around 10K.

Changes

 

Cause

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