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Troubleshooting Convergence Authentication Issues (Doc ID 2052428.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Purpose

 This document describes how to troubleshoot the "Incorrect name or password" authentication issue for a single user.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Collect information
 Convergence log file
 LDAP access log file
 Scenarios
 Normal login
 Incorrect password
 Incorrect login ID
 Inactive user
 Summary

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