Error: 301300103 appears when opening the case

(Doc ID 2052640.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Argus Safety Japan - Version 6.0.7 and later
Information in this document applies to any platform.

Symptoms

The following error appears when opening the case


Error:

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Error#: 301300103
Details: *** J The case id is not valid. It does not exists. Please try again.


Note:
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* This issue only occurs only this case

* The following error is an output in the CMN_ERROR_LOG table when this error occurs
   ---------
   Argus Safety.COM :- Oracle error 8197 occurred.
   SQL execution error, ORA-00600: internal error code, arguments: [kole_t2u], [34], [], [], [], [], [], [], [], [], [], []
   ORA-06512: at ""SYS.DBMS_XMLGEN"", line 7
   ORA-06512: at ""SYS.DBMS_XMLGEN"", line 147
   ORA-06512: at ""ARGUSOWNER01.GSS_CASE_DLP"", line 1408
   ORA-06512: at line 1
  
   SQL: begin gss_CASE_dlp.P_CASE_LOAD(:PI_CASE_ID, :PI_ASSESSMENT, :PI_PARTIAL, :PI_1050, :PI_1051, :PO_CLOB, :PI_OPEN_READ_ONLY); end;
   ---------

Cause

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